Really? It took me <2 mins from the point I got out of the lift-to help Gucci staff fill the incident form and out on the street. After I helped the form the guy offered Uber to airport. As soon as I came out the very first thing they did is ask me to provide personal data to help fill the incident report form. Could they not call 911?Ģ) More surprisingly when I came out there was no apology.
I understand that accidents do happen but a little shocked by how it was handled by flagship Gucci store in NYC:ġ) After repeatedly shouting that I have a flight to catch and that it's not very pleasant to be stuck alone inside a lift, all they could say is hold tight and someone is on way. However, after being stuck there for over 15 mins I decided to call 911 who responded swiftly to send firefighters and got me out during next 10-15 mins or so. I used lift alarm a few times and was told that someone is coming and on their way. As it turned out I got stuck in one of the lifts in the store.
I was in NYC for work and thought of picking something for my wife before my evening flight back to London. Yesterday (1) I visited the store at 12:50PM.
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